Privacy Policy

Last Updated: 21st September 2025

Welcome to Dhillon JA Mobile Tyres (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy (together with our Terms of Use / any other documents referred to herein) explains how we collect, use, store, and share your personal data when you visit or use our website https://dhillonjamobiletyres.co.uk (the “Website”), and your rights in relation to your data.

1. Information We Collect

We collect different types of information in various ways, including:

a) Information you supply to us directly:

  • Name

  • Contact information: phone number, email address

  • Address (if required for service provision)

  • Vehicle information (if relevant for mobile tyre services)

  • Any messages or correspondence you send us via contact forms, emails, or via phone.

b) Information collected automatically:

  • IP address

  • Browser type and version

  • Time and date of access

  • Pages visited on the Website and length of stay

  • Referring website (if you arrived via a link)

  • Device type (desktop / mobile / tablet)

c) Cookies and similar tracking technologies:
We may use cookies or similar technologies to collect usage data. These allow us to remember preferences, improve our site, understand how visitors use the site, and provide better user experience.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries and provide the services you request.

  • To arrange appointments or mobile tyre service visits.

  • To send you confirmations, reminders, or service-related communications.

  • To improve our services, Website, and user experience.

  • To comply with legal and regulatory requirements.

  • To send you marketing communications, only where you have given us your consent (you can opt out at any time).

3. Lawful Basis for Processing

Under UK data protection law (UK GDPR & Data Protection Act 2018), we rely on one or more of the following lawful bases to process your personal data:

  • Your consent (e.g. for marketing emails).

  • Contractual necessity (e.g. arranging mobile tyre service).

  • Legitimate interests (e.g. improving our Website, analysing site usage), provided these interests aren’t overridden by your privacy rights.

  • Legal obligations (e.g. keeping records for tax or regulatory purposes).

4. Data Sharing & Third Parties

We may share your personal information with:

  • Service providers / contractors who help us deliver our services (e.g. payment processors, appointment scheduling systems, etc.).

  • IT, hosting, and maintenance providers for the Website.

  • Legal or regulatory authorities when required by law or to protect our legal rights.

We require that third parties processing your data for us comply with data protection legislation and implement appropriate security measures.

5. International Transfers

If we transfer your data outside the UK (or European Economic Area), we will ensure that appropriate safeguards are in place, such as use of standard contractual clauses or that the country has an adequacy decision, to protect your personal data to the standard required under UK GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. For example:

  • Service records and contact details may be retained for [e.g. 6 years] for legal or insurance purposes.

  • Marketing data will be kept only until you withdraw consent.

  • Usage / analytics data may be kept in aggregated or anonymised form for longer, but without identifying you personally.

7. Your Rights

Under data protection laws, you have certain rights in relation to your personal data, including:

  • The right to access the data we hold about you.

  • The right to rectify incorrect or incomplete data.

  • The right to erasure (“right to be forgotten”) in certain circumstances.

  • The right to restrict or object to certain types of processing.

  • The right to data portability, where applicable.

  • The right to withdraw consent when that is the basis for processing.

If you wish to exercise any of these rights, please contact us (see Contact section). If you believe we have not complied with your data protection rights, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Cookies

Our Website uses cookies. These are small text files stored on your device. Some are necessary for the website to function; others help us improve performance or to understand how the site is used. You can manage or disable cookies via your browser settings. More detailed information about which cookies we use is available in our Cookie Policy [if you have one / link].

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or destruction. However, no system can guarantee complete security, so while we strive to protect your data, we cannot guarantee that loss, misuse, or unauthorised access will never occur.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this Website along with the date of the latest revision. Your continued use of the Website after those changes take effect means you accept the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, or want to exercise your data rights, you can contact us at:

Dhillon JA Mobile Tyres
Address: 27 Byway Rd, Leicester, LE5 5TG
Phone: 07552 774167

12. Legal & Regulatory Information

  • We are subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • For more information about your rights under data protection law, you can visit the Information Commissioner’s Office website.